58 Responses to "Various airports in Alberta to Ireland, France, or England - $155 to $242 CAD roundtrip including taxes"

   Karl Miller on July 14th, 2023


Flight Hub is sucking. Keeps kicking me out.


   Aaron on July 14th, 2023


Lethbridge to London for $262 with a 13 digit booking code issued.


   Duane on July 14th, 2023


these unicorn finds only last 45 minutes?
maybe someone from westjet is following yyc deals


   Cher on July 14th, 2023


@aaron, I purchased the same, but the westjet confirmation does not work when I manage my booking, will the 13 digit booking code work ?


   SM on July 14th, 2023


Same issue here - received a confirmation email but I cannot find the flight using the confirmation number on the WestJet website.


   Devon on July 14th, 2023


I received a WestJet Confirmation Number, but when I go to the Westjet site to look it up, it says the Reservation code is only numbers (my confirmation has a number in it). Anyone know if you can look up your Westjet Reservation code from the eticket number?


   Chris_Myden on July 14th, 2023


For those with the issue of their confirmation code not working...

Tip from someone on the Vancouver site: Wait for another email soon from ACCELYA. Looks like Flighthub booked through ACCCELYA and the new alpha only code will come.

Have also been seeing people mention they contacted FlightHub (live chat agent) for their 'all letters' confirmation code.


   Devon on July 14th, 2023


Thanks Chris, I asked FlightHub's chat support and they gave me the letter confirmation


   Aaron on July 14th, 2023


@Cher I input the 13 digit code into Westjet’s “check in” portal and it just said it was too early to check in for that flight, which to me means everything is good (thinking it would say “this reservation doesn’t exist if something was wrong). Still waiting for the alpha only code as Chris mentioned, may reach out to Flighthub if it takes awhile.


   Cher on July 14th, 2023


@Aaron I reached out to flight hub, they provided me the letter only code.


   Teresa on July 14th, 2023


Booked Edmonton to Dublin early October for 8 days - $149.50 per person round trip. We booked at 9:37am. The charge is showing on the credit card and we do now have the Westjet Reservation number (all letters) and can view our flight through the Westjet website.


   Moo Moo on July 14th, 2023


Look a few others on this deal, I have an E-ticketnumber from Westjet, as well as a booking number from Westjet – however the booking reference is invalid, as a it contains numeric characters. I guess I’ll have to wait a few more days, to see if I pulled off the holy grail with four tickets to Paris for $600.


   Paige on July 14th, 2023


Hello Chris, thanks so much, this is such a great deal !!!

Question: I assume we cant leave the first leg (Lethbridge to Calgary) otherwise the whole trip would be cancelled. However on our return trip, should we be able to go back to Calgary and just drop the 2nd leg (Calgary to Lethbridge)?

If we already have Westjest code (got it from Flighthub agent) and successfully add the flight to westjet account, what is the chance of that getting cancelled by the airline?

Thanks again!


   Kellyanne on July 14th, 2023


Flighthub cancelled our reservation on behalf of westjet :(


   Jenny s on July 14th, 2023


I Successfully booked Lethbridge to London this morning, and unfortunately the cancellation from WestJet to Flight Hub just came through. Hopefully the refunds don’t take too long!


   KT on July 14th, 2023


Succesfully booked this morning and was able to view the trip on Westjet with the reference code, but now its saying trip not found.


   KT on July 14th, 2023


Succesfully booked this morning and was able to view the trip on Westjet with the reference code, but now its saying trip not found.


   Moo Moo on July 14th, 2023


Important Information
Dear Customer,
We regret to inform you that WestJet has requested us to cancel your reservation as result of a third-party error that occurred during the booking process. A full refund will be processed back to the original form of payment within the next few business days.
Please find below an official statement provided by WestJet regarding the cancellation of your reservation.


   Aaron on July 14th, 2023


Too good to be true I guess :(


   Lee on July 14th, 2023


Dear Customer,

We regret to inform you that WestJet has requested us to cancel your reservation as result of a third-party error that occurred during the booking process. A full refund will be processed back to the original form of payment within the next few business days.

Please find below an official statement provided by WestJet regarding the cancellation of your reservation.

Hello,

We regret to inform you that we are unable to honor your recent booking.

As a result of a third-party error, WestJet fares were mistakenly advertised and cannot be honoured. As such, we are canceling your booking.

We apologize for this inconvenience.

Thank you in advance for your cooperation on this matter.

WestJet


   XY on July 15th, 2023


Booked YEG-LGW for Oct 3 to 10, 2023. Confirmed on Flighthub, Used Flighthub’s Chat to get 6-letter Westjet code. It worked on WJ site and I can see the reservation on WJ website. I checked my credit card activities, says pending $232.85. This was in the afternoon.
In the evening, when I visited WJ site and entered my code, trip not found. Also no charges showing up on my credit card activities.
WJ basically did not honor anything, frustrating!


   XY on July 15th, 2023


On Jul 13, 2023 evening, I booked YEG-NRT for May 3 to 16, 2024. Confirmed on Flighthub. On Jul 14 afternoon, used Flighthub’s Chat to get 6-letter Westjet code. It worked on WJ site and I can see the reservation on WJ website. I checked my credit card activities, says pending $687.45.
In the evening of Jul 14, 2023, when I visited WJ site and entered my code, trip not found. Also no charges showing up on my credit card activities.
WJ basically did not honor anything, frustrating!


   XY on July 15th, 2023


Very disappointed with Westjet lately. Had a $430 credit from last year (2022) due to couple of refunds for cancellation from July 2022. They put this credit in my “Travel Bank”. I knew I had 1 year to use it. I just missed it by few days, I tried to book a WJ flight, and noticed $0 in my “Travel Bank”. I know it was my fault that I did not use it within 365 days, but there was NO warning email, that this $430 credit will disappear in 1 month on 1 week. When I called them, they said there is nothing in the “Travel Bank” for them to work on. Again, I agree, that it was my mistake, I should have called them before 365 days to get an extension. But, please, in these days of high-tech IT, atleast please send a reminder email before the credit amount disappears from their customers’s so-called “Travel Bank”. Very disappointed with Westjet lately! They have to do something about warning customers before the credits become invalid. It’s like silent stealing.


   Matt on July 15th, 2023


Yesterday booked Lethbridge - London for 242. Got the flighthub confirmation number and westjet confirmation number as well. Just received cancellation email which sucks


   Steph on July 15th, 2023


I booked Lethbridge to Paris and also received a cancellation last night.


   Romeo on July 15th, 2023


I paid for a non-refundable cruise after I booked this. I called WestJet and they confirmed tickets and even assigned us seats. They gave us a new booking reference number. Now I lost money and nobody is taking responsibility. What is my next course of action to recover lost cruise money?


   Ivan on July 15th, 2023


Romeo, this article was asking not to book anything non refundable for at least 48hrs. You are the one to take responsibility for this.


   Jon on July 15th, 2023


Westjet blames flighthub, flighthub blames westjet. They send you in circles so you dont get anywhere. I almost wonder if it is on purpose so they catch some booking nonrefundable things and your commited to going...


   Matt on July 15th, 2023


Does the Canadian Air Passenger Bill of Rights not come into play here? For those who booked, paid, and received confirmation, do they not have to honour it according to The Canadian Transportation Agency?

https://rppa-appr.ca/eng/right/reservations


   Paul on July 16th, 2023


does anyone have contact info for flight hub?? All they have on their website is a glitchy chat bot


   Chris_Myden on July 16th, 2023


Sorry that I could not update earlier. The fallout happened just as I was leaving for a camping trip, and I did not have Internet during the weekend. Thanks to everyone for the level-headed comments. I know how disappointing this outcome can be and the anger that comes with it. I was a little scared to see what the comments would be today.

As you all know, on Friday evening, WestJet cancelled these tickets, despite the fact that tickets had already been issued.

Personally, I think either WestJet or one of their data providers is to blame here (they are blaming each other). FlightHub is just caught in the middle. I was seeing similar price errors coming from WestJet on EasyJet's website during the same period of time, which FlightHub has no involvement with.

About the only thing that can help in this situation is media coverage. Some of you may recall WestJet changing their mind and deciding to honour the fares they cancelled during the SellOffVacations - WestJet error fares in February of 2020. But then of course the pandemic hit, and most didn't get a chance to use them anyways.

Tchadas Leo of CHEK News is one reporter interested in interviewing people for this story. He can be reached at: [email protected]

If anyone has any other media contacts that might be interested, let us know or shoot them an e-mail.


   JD on July 17th, 2023


Here is what I ended up sending to the Competition Bureau

On July 14, 2023 I booked 4 return air tickets, Medicine Hat to Dublin, Ireland.
I was given a WestJet booking number.
I was issued 4 WestJet E tickets:
***names redacted ***
I paid by Mastercard and my flights were all charged to my card. I was able to login into my passenger account on the WestJet website and view my flights and itinerary.
The next day I woke up to find an email stating that WestJet has cancelled my flights due to " a third party error that occurred during the booking process". "Westjet fares were mistakenly advertised and cannot be honoured. As such we are cancelling your booking".
I booked through FlightHub, who blames WestJet, WestJet blames Flighthub. Friends of mine who work at Westjet have screen shot and sent me what their supervisors told them to tell customers. WestJet claims that surcharges were not being applied correctly due to a FareLogix system error.
"Farelogix is an IT Provider whose singular focus is to build and deliver innovative and cost efficient NDC-aligned, airline-controlled offer and order management distribution technology" as a result, guests were temporarily able to book low fares. WestJet will not honor the fares, so the 3rd party (FlightHub) won't pay more to honor what they sold so the tickets were recalled and refunded.
Either WestJet or one of their data providers is to blame for this, FlightHub was caught in the middle. Similar pricing errors were coming from WestJet on EasyJet's website during the same period of time that I made my booking, which FlightHub has no involvement with.
As a customer, if I walk into Canadian Tire, pick a wrench off the shelf that is advertised for 9.99, it scans at the checkout for 9.99, I pay 9.99, and I walk out of the store - the Canadian Tire manager cannot run out after me, grab it from my hand, throw me 9.99 and say "sorry, I sold it to you for the wrong price, my data provider made a mistake". They can however, realize their error and go fix it, both on the shelf and in their computer system, if the wrench was supposed to be 19.99, or 29.99- but they cannot grab it out of my hand and force me to return it after I have left the store.
This is what happened to me. I paid for the tickets. I was ISSUED the tickets. WestJet- via their FareLogix date provider- made a mistake, they keyed in the price wrong. It is not right to steal back something I have already bought and paid for.
I would like my tickets to be re-issued exactly the way I purchased them. No other business would be able to get away with this. Airlines are no different. This is not some small store where their error would financial decimate them if they did not recall the item and refund payment. Even if it was, they still wouldn't be able to take back what was legally purchased. What prevents WestJet from doing the same in the future? I buy tickets, they are issued to me, they are mine. Then WestJet decides they wished they had charged me a different price for those tickets. What protects me from having those tickets randomly recalled? How could I ever make a ticket purchase and then plan a trip wondering if at any time WestJet could just steal back my tickets?
I have included attachments showing the booking, confirmation, and cancellation.


   Matt on July 18th, 2023


May have found a loophole in FlightHub's Terms and Conditions:

"12. PRICING ERRORS: We reserve the right to cancel, terminate or not process an Order (including an accepted Order) if the price or any other material information on this website is inaccurate. If we do not process an order for this reason, we will advise you that the Order has been canceled and undertake either not to charge you for the amount of the Order, or to credit you for the Order, depending on the payment method used."

OUR FLIGHTS MOVED BEYOND BEING ACCEPTED, AND WERE CONFIRMED, an important distinction.

I am sending this to FH, if you all want to bombard FH with emails/support chat, here is a template:

Dear Flighthub Customer Service,

I am writing as a passenger in relation to a recent issue I encountered with a flight booking made through your platform. I purchased a flight to INSERT DESTINATION (Flighthub reference: INSERT YOUR REF # HERE) and received confirmation from both Flighthub and WestJet. However, this confirmed booking was subsequently cancelled due to a claimed fare pricing mistake.

Under common law principles of contract that govern transactions in Canada, a contract becomes legally binding when an offer is accepted and consideration is exchanged. Upon making the booking on your platform and receiving confirmation, a contract was formed. The subsequent cancellation of this confirmed booking could arguably be seen as a breach of this contract.

Additionally, while Flighthub's Terms and Conditions state that you reserve the right not to process an order (even if it is accepted) in the event of inaccurate pricing or other material information under section 12 of your terms and conditions, it is my understanding that this order moved beyond being accepted, but also confirmed. This is an important distinction that affects the applicability of this term.

Moreover, pursuant to section 14 of the Consumer Protection Act (2002, S.O. 2002, c. 30, Sched. A), unfair practices by a supplier are prohibited when soliciting, negotiating or performing a consumer agreement. The abrupt cancellation of my flight due to a fare mistake, particularly after confirming my booking, could be construed as an unfair practice under this Act.

Given these circumstances, I am urging Flighthub to take immediate steps to resolve this matter satisfactorily. This could involve honouring the original fare price, or offering a suitable alternative flight.

I kindly request detailed information on the measures you plan to take to rectify this situation, in accordance with Canadian contract law, your own Terms and Conditions, and the Consumer Protection Act.

I appreciate your prompt attention to this matter and look forward to your timely response.


   Chris_Myden on July 18th, 2023


FlightHub is probably the wrong tree to bark up. It's doubtful they would have the ability or inclination to do anything about this. For a few different reasons, I believe these prices were actually coming from WestJet or someone they distribute prices through to FlightHub. And WestJet is realistically the only one who can potentially change their mind and decide to honour the tickets. It would be better to complain to WestJet. Or even better, a social media channel or media contact.


   Matt on July 18th, 2023


^Thanks Chris! This is where consumer law gets a bit muddy in this case, since it is typically done at the vendor level who sold the product. In our case, tickets were cancelled by the vendor at the request of the airline which is where it gets atypical...

But you are absolutely right, Westjet would be the big guy to target to actually get a realistic change made ASAP :) Hopping on this right now.

Lets keep pumping some PR, Apes together strong.


   Jacob on July 18th, 2023


Matt - I used your template on the Flighthub chat and sent it to Westjet as well thanks for providing it. I asked for the case to be escalated to a manager, and got a call back within 30 minutes. They are saying it is all Westjet's fault for cancelling.


   Jason on July 18th, 2023


If we all complain maybe get some media attention you think Westjet will go back and honour its tickets?


   Chris_Myden on July 18th, 2023


Jason: I feel like that's about the only thing that could persuade WestJet to change their mind. I've heard from a few people in Edmonton who were interviewed for a story by Global News airing tonight.


   JD on July 18th, 2023


Jason- I don’t have a wide social media reach- but I agree-
It’s making some noise that will let Westjet know we aren’t going to just go “oh well”.

I just checked my credit card statement- it’s WestJet that charged my card for the flights….there’s no way they can say they had nothing to do with this issue.


   JD on July 18th, 2023


Chris- it seems this situation is identical to what happened in feb 2020 with Selloffvacations and Westjet. The problem was even the same- the Farelogix system.
Would you agree this seems similar?


   Jason on July 18th, 2023


JD - It appears you’re correct. If anyone’s wondering search up 2020 Westjet mistake fare and it’s basically the same situation. Westjet ended up honouring the fares. We can hopefully do the same here.


   Chris_Myden on July 18th, 2023


JD: Yes, the situation is very similar, right down to the fact that they both occurred on a Friday.

Here's a comment from the 2020 incident:

"WestJet just called to say they will be cancelling all the flights and blaming it on a company named Farelogix (a company that WestJet uses to post their fares to third party sellers such as Sell Off Vacations) saying that they distributed prices where the taxes weren't calculated correctly. Even after WestJet clearly told us if a price is posted online there is nothing they can do about it and it is illegal to not honor it. We should all work together on social media to make some noise..."

And here we are in 2023..

" Friends of mine who work at Westjet have screen shot and sent me what their supervisors told them to tell customers. WestJet claims that surcharges were not being applied correctly due to a FareLogix system error. Farelogix is an IT Provider whose singular focus is to build and deliver innovative and cost efficient NDC-aligned, airline-controlled offer and order management distribution technology as a result, guests were temporarily able to book low fares"

Link to the blog post of the 2020 incident.


   Ivan on July 18th, 2023


I think the difference between 2020 and 2023 is that in 2020 they didn’t issue refunds and cancel tickets immediately like it happened now - refunds and cancelation within 10 hrs of booking confirmation..


   Teresa on July 18th, 2023


We have also sent a letter to the Competition Bureau. Had messaged Westjet (that was the first step required for the CTA - but that does not seem to be the route to go unless someone tells us otherwise, then we will do that too!). Will re-try FlightHub in the morning as the Chat was back logged. My husband and I were communicating from work via screenshots that morning so we had a ton of screenshots for the flight information etc on our Westjet account etc. If anyone else needs us to be doing something else, just let us know! Shout out to the folks that did the Edmonton Global bit tonight and those that are helping to get these tickets reissued. - thank you!


   John on July 19th, 2023


We need more media attention to really get Westjet to pick between its PR versus the cost it would take to honour these tickets.


   John on July 19th, 2023


If people wantnto try foriegn news such as london, paris, or where ever you were going. If it gets picked up there, probably a better chance to see something materialize from this


   JD on July 21st, 2023


Today WestJet told me that "we apologize for the mistake in pricing and the incorrect application of YQ surcharges". so much for blaming FlightHub, finally admitting they screwed up.

YQ surcharges started out as fuel surcharges but are now an unregulated cash grab, essentially a " we charge whatever we want to make more money" tax. This is NOT a federally mandated tax that by law needed to be applied to the fare.
WestJet didn't apply their misc "gouging you and calling it a tax" tax.
boo hoo for them.

Then WestJet blocked me from chatting with them via their Insta app - twice. I have been professional and courteous. They just want us to go away. Fat chance of that.


   Dave on July 21st, 2023


There was a point in time where Westjet would have turned this into something positive and enhance their reputation. It is difficult to remember now, but there was actually a day when western Canadians viewed WestJet as the 'good' airline, and AC as the so-called bad guys. I think those days ended once WestJet went private and were sold to the equity fund Onex. Even with national attention on the matter, there isn't really a reputation left to defend.


   Matt on July 21st, 2023


Please - if you haven't done so, file a consumer complaint. Let's keep putting pressure on WestJet and continue with the media outlets.
https://www.alberta.ca/file-consumer-complaint.aspx


   Simon on July 23rd, 2023


"Thank you for contacting WestJet.

Please review the following channel for support:

Third-Party Reservations

If your reservation was made through a third party, such as a travel agent or third-party booking service (Travel agent, Expedia, Airmiles, other airline etc), please contact them directly for rebooking, reservation assistance, purchase information and more. We are unable to assist with third-party bookings through our call centre or email channels.

We appreciate the opportunity to respond."

WestJet still blaming Flighthub


   Anonymous on July 23rd, 2023


It’s terrible direction from WestJet- since THEY cancelled the booking - not FlightHub. What does WestJet expect FlightHub to do???? It’s a very terrible look on WestJets part- they are creating a dumpster fire of PR for themselves.
So far I have sent my complaint to:
[email protected]
[email protected]
Competition Bureau -opened a complaint file
Better Business Bureau- opened a file
CTA- opened a compaint file with APP
Emailed [email protected]
[email protected]. Also sent DM via his instagram
DM WestJet’s instagram. Commented on their latest posts
Contacted Westjet on Facebook
Commented on Air Passenger rights Facebook pages
If I’ve missed anything let me know


   Simon on July 23rd, 2023


https://globalnews.ca/news/2197942/air-canada-faces-class-action-lawsuit-over-flight-pass-deal-error/

Thoughts?


   Anonymous on July 24th, 2023


Simon, I think the first step would be finding a law office that would take this on. Having never been apart of something like this I don’t know what that would look like…


   Kyle on July 25th, 2023


1.5 weeks since cancellation, any updates?


   JD on July 26th, 2023


I think exactly the opposite- it’s time to crank up the contact. In fact- someone needs to make a Facebook group so we can make
A more organized approach. I got nothin’ but time WestJet. It costs waaay more for them to keep dealing with us than to just honor the tickets. I’ll poison every well they have on social media etc until they give me an explanation that’s better than the canned take no responsibility response I’ve been getting.


   Liam on July 28th, 2023


Flight Hub called me today to explain that they cancelled the flight at fault of WestJets mistake


   Anonymous on July 30th, 2023


Liam, curious what spurred them to call you?


   Tyler on August 8th, 2023


I assume nothing is coming from this? Had my Lethbridge to Paris flight cancelled but have not heard anything else since

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